Q&A
*** The Concept ***
What is a launch event?
A launch event is when a developer announces a new project and invites customers to a hotel or the company sales office to celebrate the launch and learn more about it. Usually the developer offers exclusive prices for the first customers who buy at the launch, and usually investors love to buy at launch prices because they are always the cheapest prices, and within months or even days the prices of the units at the launched project increase significantly. Therefore, investors and interested buyers usually take their checkbooks when they got to a launch event, so they can book a unit on the spot, and unfortunately, the developer always offers limited units, and it gets really crowded as buyers compete and rush to get the lowest prices.
What is an online launch event?
This is a new service that was invented by Aqarmap to replicate the launch event online. Aqarmap allows the investors and buyers to get access to the same prices and same units that would have been available at a launch event, and sometimes Aqarmap would negotiate for its customers exclusive prices or offers that are not available for anybody else. Everything happens online, you access the exclusive offer once the launch starts, you browse the limited available units, and once you like the one you like, you book it using your credit card.
I have many questions, how can I contact the sales team?
We are witnessing unprecedented demand for this project, and the sales team cannot handle the volume of requests for information at this point. However, we have prepared for you a list of detailed and important questions and answers to assist you in taking the decision to book online. After booking, you will be able to setup an appointment with the sales team or have a phone conversation with them, and all your questions will be answered in full details. Obviously, you will not sign a contract and pay until you are 100% satisfied and interested, and if you change your mind within 7 days of placing your order online, you will be able to cancel the booking and get a full refund. This service will help us give the best customer service to the serious customers who will book online.
*** Trust & Concerns ***
How can I validate that this service is legitimate and that the developer approves it?
Aqarmap has been in business for more than 7 years and have helped millions of Egyptians find their dream homes. This alone makes us adhere to the highest levels of integrity and professionalism. However, we feel that this is a healthy question to ask, and we encourage you to reach out to the developer and contact them directly and ask if they approve this service or not. This exercise is healthy since it will also help you learn more about the developer too.
Is this developer trust worthy?
Aqarmap works with developers who have a reputation in the market and who have built and delivered other projects in the market. However, you should not rely on Aqarmap, and you should definitely do your own homework. The golden rule of developer reputation is first how many projects have they built and delivered in the past? Did they deliver on time? Did they deliver the right quality?
Should I research this developer and check the legal papers before signing the contract?
Of course, you must do your homework and engage a lawyer if needed to make sure that all the paperwork meets your needs before signing.
Is this service secure to use my Credit Card on it?
Yes, the service is 100% secure, and it uses the latest SSL certificates technology to protect your credit card information. We actually do not process the payments at Aqarmap, the payments get processed via Amazon Payfort Credit Card service.
*** Booking Process ***
How can I book a unit exactly?
First you have to register your name, phone, and email. After that, you have to wait for the launch time to arrive, you will see a counter that is counting down, once it finishes you will be able to book your unit.
What happens after I register?
Before the launch starts, registering allows you to get email and SMS reminders before the launch and allows you to book a unit when the launch starts, so it is very important to register. After you register you just have to wait until the launch time, and you can properly use this time to learn more about the developer and the new project.
Why I cannot see the units and prices before the launch starts?
Launches are exclusive and exciting events, and developers don't like to spoil the surprise. To learn about all the units details and prices, you must visit this page at the launch time.
What happens after I pay the booking fee?
Once you pay the booking fee, you will get an email receipt as a proof of your payment, and this email will contain the contact info for the developer sales team. As soon as you get the email, contact the developer's team and they will setup an appointment for you in their sales office to learn more about the project and complete the transaction. If you are outside Egypt, the sales team will also walk you through their process from buyers who live abroad.
Can I select the exact location of my unit on the project's masterplan while booking?
Typically, you will be able to select the unit size and unit price, and sometimes if the developer allowed you will be able to select the unit type and the unit floor and view, and sometimes you will be able to select the exact location on the masterplan. This all depends on the developer, and when the launch starts you will be able to see what the developer has made available.
Will the booking fee get deducted from the unit price?
Yes, the booking fee is part of paying for the unit, and will be deducted from the full price of the unit once you sign the contract.
Is the booking considered an official contract?
No, the booking via this service is not an official contract between you and the developer. This just a tool to allow you to benefit from the exclusive launch prices. Once you get in touch with the developer sales team they will walk you through the process of signing the official contract.
*** Payment Issues ***
I tried to book with my credit card, but the payment did not go through, what should I do?
Please try again, or try using another credit card. Sometimes payments do not go through due to limits on cards, limited remaining balance, or card compatibility. If you tried all options and you still have an issue, email us at: launches@aqarmap.com
What should I do if I did not get an email after I made the booking?
Please check your spam / junk folder to make sure that the email is not there. If you did not get your email, do not worry, we have a backup copy of your receipt, email: launches@aqarmap.com and Aqarmap team will assist you.
*** Other Questions ***
Is there a guarantee that I will be getting the same unit size and price after I book?
The chances are highly likely that if you book a unit you will get the same unit size and price; however, in the case that does not happen for any reason, you will be entitled to your full refund. Do not worry, we have worked with the developer to make sure that our customers get priority in selecting their units, so you should be fine.
Is this really the lowest price for this project or can I get a cheaper price somewhere else?
Yes, this is absolutely the lowest possible price you can get for this project from the developer. Aqarmap team has verified that the developer does not sell to other individual buyers at any lower price. Plus, this is a launch price, by default, its the lowest possible price.
How will I select my actual property after booking?
Once you connect with the developer sales team, they will walk you through the process of selecting your actual property on the masterplan and that will be done in parallel with signing the official agreements and taking care of the payment.
What is Aqarmap's role in this service?
Aqarmap is providing this online platform to help you as the buyer reserve the launch price from the developer. Aqarmap does not operate in this transaction as a broker, advisor, consultant, partner, or any third role. The agreement will be between you and the developer, therefore we highly recommend that you follow the common due diligence when buying a property from any developer.
How can I buy a unit in another project or another location using the same service?
At this point, we are only offering the launch of this project. However, in the future we expect to have more launches with other developers and in other locations, so stay tuned and always visit Aqarmap website to learn whats new in the market.
I am a Broker, can I book using this service?
We recommend that you contact the developer to see if they will pay you a commission if you book via this service. We expect that there might be some issues regarding this, and we are working on creating a system that allows brokers to book in launches separately. Brokers are valuable partners for Aqarmap, and we are definitely planning to grow this service to include the broker in the process.
Can I book more than one unit?
Yes, you can book more than one unit, however, if you cancel more than one unit there might be some cancellation fees, especially.
Can I change the name of the buyer after the booking is done?
No, the contract will be written in the same name of the buyer who originally made the booking.
Can I sell my booking to someone else?
No, it is not allowed to sell or gift or give up the booking to someone else, and if that is done, it will not be honored.
Why does the online launch start at a specific time? Why is it not just open at all times?
We have more than 1 million loyal customers at Aqarmap, and the launch event typically offers a very limited supply of units. We want to give all our customers the same opportunity to benefit from this exclusive offer. Therefore, we inform all our customers at the same time, and then we announce the time, and first come first serve is usually the fairest way to handle such offers.
Why are prices great at launch events?
Developers usually like to create excitement and interest around their project, and the best way to do that is to do a launch event and to offer exclusive prices. The Developer benefits from drawing hundreds and even thousands of interested buyers to the project early on, both buyers and investors who buy at a launch event benefit from getting exclusive and low prices. Developers consider the launch buyers usually as partners, this is why most of the time investors buy the most at launches because they know the return on investment on such purchases is the best. Also, developers love launches because they offer them cash flow very early on to start the construction of the project. Its a win-win relationship for everybody, and almost all developers in the market have launches for their projects.
How come I never attended or heard about a launch before?
If you have never heard about a launch event, you are probably not connected to the right circle of Real Estate investors. Once you attend a launch and buy a launch, you will find yourself getting invited to more launches. There are professional investors who buy many properties in launches, and there are also regular individuals who invest their personal savings in launches too. Finally, some lucky buyers who are not really looking for an investment get invited to a launch that matches their needs, and they get to buy their dream home at the lowest price possible; the launch price.
How do I know if the Launch started or not?
If the launch is not open yet, you will see a countdown counter, if you don't see the countdown counter, that means the launch is open and you can start selecting your unit.
How do I know if I am registered successfully?
When you register we send you an email confirming your registration success, if you did not get this email check your spam/junk folder, if you still cannot find it, try to register again, or try using another device or another email.
How can I prepare myself for the actual booking?
First of all, learn about the developer by asking around about them to make sure that they are reputable. Aqarmap does its own homework, but you should not rely on Aqarmap's research and you should do your own research. Once you feel comfortable with the developer, discuss the opportunity with your spouse or whoever is involved in the decision to make sure that you are all on agreement, because once the launch starts, the units will get booked very quickly and there will be no time for research or discussions. Finally, make sure that you have several credit cards ready and that they have limits and balances that are higher than the booking fee. Other than that, just make sure that you come 10 minutes before the launch, and get ready.
How can I book a unit if all units are already sold out?
You must book units before they get sold out. Once they are sold out, the developer might open a waiting list that allows you to pay the booking fee and hope that you get a call from the developer. Finally, one last thing you can do if you desperately need to buy a unit at this launch, send an email to launches@aqarmap.com and we will try to see if we can help, but most likely we cannot do much.
What is the waiting list and how does it work?
Developers can open an optional waiting list after all units are booked. In a waiting list you cannot pick a unit specifically, you just book a spot in the waiting list and pay the waiting list booking fee which is also 100% refundable. If the units are booked and the waiting list is open, we highly recommend that you book a spot in the waiting list. Once you do that, the developer sales team will contact you to discuss the next steps if there are any units still available.